Frequently asked questions
Answers to the most common questions about our service
Could not find an answer?
Contact support. We are available daily from 12:00 to 22:00.
General questions and Steam promotion
Payments, fulfillment times, profile requirements, and support.
Is it safe?
Funds have not appeared in my balance
I entered the wrong link or promotion type
How quickly are orders fulfilled?
- Small orders (up to 100 units) - 5-15 minutes
- Medium orders (100-500 units) - 15-60 minutes
- Large orders (500+ units) - 1-3 hours
In rare cases, very large orders may take up to 12 hours.
How can I contact you?
- Telegram: @SteamSmmSupportBot
- Email: support@steamsmm.ru
- News channel: @steamsmm
My order was cancelled
- Comments are disabled on the Steam profile
- The profile is level 0 (level 1 or higher is required)
- The link is invalid or does not work
- The account is private
When an order is cancelled, the funds are automatically returned to your balance.
Where can I read or leave a review?
- Forum: Reviews on the forum
How can you improve my Steam profile?
- +Rep profile comments
- Likes on screenshots and artwork
- Likes on guides
- Group members
Our services can fully enhance your Steam profile and help make it more popular.
Comments show "This message has not been analyzed yet..."
Steam automatically reviews new comments with its content moderation system to protect users from spam and fraud.
What to do:
- Do not delete the comments
- Wait 24-48 hours
- Steam will automatically review and publish the comments
- After review, the comments will become visible to everyone
This is a standard Steam procedure and is unrelated to our service.
Questions about CS2 commends
How fulfillment works, why you must join the server, and what to expect.
What are CS2 commends for?
How long does a commend order take?
Must I join a server to receive commends?
Is there a limit on how many commends I can buy?
Can buying commends result in a ban?
Ready to order commends?
Choose the quantity and commend types, enter a Steam profile, and join the server.
Need help?
Support replies every day. Contact us if you could not find an answer.
Ready to order?
Choose a service, paste your Steam link, and check the price before payment.